Returns & Exchanges

At Cotton & Crete, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused and original-packaged items. If your selection isn't quite right for your space, our streamlined process ensures a hassle-free exchange or refund.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all tags are attached and fragile home goods are securely padded.

3

Label and Ship

Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing